Shipping policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding
weekends and holidays) after receiving your order confirmation
email. You will receive another notification when your order has
shipped.

If for some reason we can't ship within the above time frames you
will receive an email from us explaining the delay.

 

Domestic Shipping Rates and Estimates

Urban Delivery
$5.00 1-3 Working Days

Rural Delivery
$11.00 1-5 Working Days

 

In-store pickup

You can skip the shipping fees with free local pickup at 420B
Pencarrow Rd, Tamahere. After placing your order and selecting local
pickup at checkout, your order will be prepared and ready for pick
up within 1 to 2 business days. We will send you an email when your
order is ready along with instructions.

Our in-store pickup hours are 9.30-5.30pm on Tuesday to Friday and
9.30-2.30 on Saturday. Please have your order confirmation email
with you when you come.

International Shipping

We offer international shipping but you will need to contact us
directly as we will need to calculate an individual shipping rate.

Your order may be subject to import duties and taxes (including
VAT), which are incurred once a shipment reaches your destination
country. Bowerbird is not responsible for these charges if they are
applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification
from us which will include a tracking number you can use to check
its status. Please allow 48 hours for the tracking information to
become available.

If you haven’t received your order within 10 days of receiving your
shipping confirmation email, please contact us at
melanie@bowerbird.nz with your name and order number, and we will
look into it for you.

If you have any further questions, please don't hesitate to contact
us at melanie@bowerbird.nz.